SHIPPING POLICY
When will I receive my order?
The time to deliver your product will depend on the location of delivery. However, any product ordered will be delivered within 7-15 days within India, which might go up to 20 days in case of international deliveries.
How do you deliver my Lamarque-M purchases?
We work with internationally trusted logistic partners who concentrate on shipping fine jewelry. You will always receive your order in a Lamarque-M branded tamper-proof box which can only be opened by destroying it.
**After receiving the package, it is mandatory to make a video in the presence of the delivery person, while you open the packet for the first time.
** Video will not stand eligible for the process of exchange or refund, if it’s shot in the absence of the delivery person.
Where do you ship?
We deliver over 1400+ pin-codes across the country. Please enter your pin code on the specific product page, to know if your pin-code is serviceable. However, if your pin code isn't serviceable through our website, do let us know through email at moumita@lamarquem.com or WhatsApp us on 9318482843. We will make sure that we get your jewelry delivered to your doorsteps at no extra cost.
Do you deliver internationally?
As of now, we are not able to deliver internationally. In near future, we'll be shipping to international destinations as well.
How much does shipping cost?
We offer free shipping across India.
Am I charged for shipping in case of return or exchange?
We offer only one time and one side free shipping (i.e. pick-up of the product from your place shall be free) under return and exchange. Subsequent delivery of your product will be charged. In some cases, our delivery partner may not have a pick-up facility in your location, you will have to send us the product on your own in a sealed pack. In this scenario, we'll deliver your product for free.
Is it possible to change my shipping address after an order has been placed?
It is certainly possible to change the address by getting in touch with us over email at moumita@lamarquem.com or WhatsApp us on +91-9318482843 on an early basis. However, if the product has already been shipped, we will be unable to change the address.
Is my order insured?
No worries at all! All Lamarque-M orders are insured.
Is the delivery process safe?
Making your product reach you with utmost safest is our first concern. We work with internationally trusted logistics partners, who specialized in shipping fine jewelry to your doorsteps with utmost security. Furthermore, added security level is that each of our products are insured.
Is it possible to update my order after placing it?
Yes, you can update your order after placing by reaching out to us by email at moumita@lamarquem.com or WhatsApp us on +91-9318482843 at the earliest. However, i f your order has already been shipped, we will, unfortunately, not be able to make any changes to your order.
Do you customize pieces?
We can customize the product as per your choice. We can adjust all our pieces to your preferred gold color and sizes – you can browse the options on the product page.
Are your prices inclusive of GST?
We believe in transparency. All the prices mentioned on products are inclusive of 3% GST.
Is it possible to place an order over the phone?
We are always happy to help you. you can absolutely place your order over the phone by WhatsApp @ +91-9318482843. We shall get back to you within few hours.
Is my information secure?
Each of your personal data is safe with us.
What forms of payment do you accept?
Online: We accept major credit/debit cards through our online payment gateway.
NEFT/RTGS bank transfers are also possible. (Bank transfers get you an upfront discount of 2%)
Offline: We accept cash deposits as well. (Offline payments get you an upfront discount 2%)
Please contact us on moumita@lamarquem.comor WhatsApp us on +919318482843 for further details.
Do you provide Cash on Delivery?
Yes, we offer Cash on Delivery on orders up to Rs. 50,000.
How do I check if Cash on Delivery is out there for my location?
By entering your pin code in the designated box on the checkout, you can check on the availability of Cash on Delivery to your location.
Does Cash on Delivery cost extra?
Cash on delivery will attract an additional charge of 2% of the total amount.
**LA marque-M reserves the right to make any changes to the policy stated above, without prior notification.